Effective Date: 22 May 2025
This Privacy Policy (“Policy”) describes how Fitch Metals Engineering (“FME”, “we”, “us”, or “our”) collects, uses, discloses, and protects your data, in accordance with applicable data protection and privacy laws, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant legislation in jurisdictions where we operate.
By accessing our website or using our services, you agree to the terms of this Policy. If you do not agree with the terms, you should not access our website or submit any personal information.
1. Scope of This Policy
This Policy applies to all personal data processed by us in connection with:
- Your use of our website: https://www.fitchengineering.com
- Inquiries submitted via online forms, email, or phone
- Business development and customer relationships
- Event participation and trade show interactions
2. Types of Personal Data We Collect
We collect and process the following categories of personal data:
A. Identifiable Personal Information
- Full name
- Company or organisation name
- Business email address
- Telephone number
- Job title or position
- Physical address (business)
B. Technical and Usage Data (Analytics)
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, date and time of access
- Referring URLs
C. Marketing and Communications Data (Analytics)
- Preferences for receiving marketing communications
- Responses to surveys or promotional campaigns
3. Legal Bases for Processing (Where Applicable)
We process your data only where we have a lawful basis, including:
- Consent: When you give us explicit permission (e.g., signing up on our website)
- Contractual necessity: For pre-contractual or contractual obligations
- Legal obligation: To comply with applicable legal and regulatory requirements
- Legitimate interests: To operate and improve our business, provided your interests are not overridden
4. Use of Personal Data
We may use the information we collect for the following purposes:
- To respond to your inquiries and requests
- To fulfil contractual obligations, including processing Request for Proposals and service requests
- To improve website functionality and user experience
- To conduct analytics and performance reporting
- To send technical updates, product announcements, or event invitations (with consent where required)
- To comply with legal obligations or defend legal claims
5. Sharing and Disclosure of Personal Data
We do not sell, lease, or trade your personal information. We may share your information with:
- Affiliated entities, including Fitch Metals Engineering India Pvt. Ltd., under appropriate data sharing arrangements
- Authorised service providers and vendors who support business functions (e.g., cloud hosting, CRM, analytics)
- Regulatory authorities, when required to comply with legal obligations
- Professional advisors, including legal, audit, or insurance consultants
- Business partners under confidentiality obligations, for purposes aligned with this Policy
All third-party processors are contractually bound to handle data under applicable privacy laws and our instructions.
6. International Data Transfers
Your data may be transferred to and processed in countries outside your jurisdiction, including the United States and India. Where applicable, such transfers are governed by:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions or equivalent safeguards under applicable law
- Binding corporate rules or contractual data protection agreements
7. Retention of Personal Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Legal or regulatory compliance
- Retention requirements under commercial and tax laws
- Dispute resolution
- Enforcement of our agreements
- When data is no longer needed, it is securely deleted or anonymised.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. You may manage your cookie preferences through your browser settings. For more information, see our Cookie Policy (coming soon).
9. Data Security
We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, alteration, disclosure, or destruction, including:
- SSL encryption
- Secure servers and firewalls
- Role-based access controls
- Regular security assessments and training
However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites. This Policy does not apply to such websites. We recommend reviewing their respective privacy policies before submitting any personal information.
11. Children’s Privacy
Our services are not intended for individuals under 18, and we do not knowingly collect personal information from minors.
12. Changes to This Privacy Policy
We reserve the right to modify this Policy at any time to reflect changes in law, technology, or our data practices. Changes will be posted on this page, and the updated effective date will be noted.
You are encouraged to review this Policy periodically to stay informed of any updates.
13. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Fitch Metals Engineering
Website: https://www.fitchengineering.com
Phone: +1 213 556 4698 (US) | +91 797 7191 797 (India)
Address: Suite 9, 283 Penshurst St, Willoughby, NSW 2068